faq

Internet Banking Frequently Asked Questions

What do I do if I forget my password?

Once you correctly enter in your User ID, there is a link on the next page to click that says, “forgot your password?”. You will then be asked to answer your 2 security questions. Once you answer these questions correctly, an email will be sent to you with a temporary password.

How many sign in attempts do I get before I get locked out?

You will have 3 attempts before you are locked out of your account.

What do I do if I get locked out?

After your third incorrect attempt, the bank will get a message letting us know that you are locked out. These messages are normally check twice a day. You may call the bank to get your account unlocked immediately.

Is Internet Banking safe?

Internet banking is very safe. We have firewalls and encryption codes for financial transactions on the Internet. We have chosen a very secure system for our Internet Banking in order to keep your information private.

Can other people see my account information?

No. Your account information is as secure as it is at your physical bank. We’ve taken every step possible to be sure our system meets the latest security standards, including using the most up-to-date encryption methods and software.

What will I be able to do with Internet Banking?

You will be able to see account balances, instantly transfer funds between in house accounts, and view past history.

Will there be a time when I will not be able to check on my accounts?

Yes, The site will be down every Wednesday from 5:00 – 7:00 AM CST for weekly backups.

How frequently will my account information be updated?

All customer information will be updated throughout the day as transactions come through. Any transactions occurring after our cutoff time of 4:00 p.m. will be considered the next business day.

Who do I call if I have a problem?

You can call the main office in Wilmot at 605.938.4665 or Toll Free 1.800.555.7556. You may also call the Big Stone City branch at 605.862.7676.